PAYMENTS

What payment methods do you accept?

·        COD (Cash On Delivery) For now

Is my payment information secure?

ORDER RELATED

How can I place an order?

Placing an order is easy! Simply browse our collection, select the bag you love, choose your preferred size and colour, and click on the "Add to Cart" button. Follow the prompts to complete your purchase at checkout or you can What Sapp your details and our agent. We will place your order and provide you the order number.

How can I track my order?

Once your order has been shipped, you will receive a confirmation msg/email with a tracking number. You can use this number to monitor your shipment's progress on our website https://www.lefemclub.com/pages/track-your-order

SHIPPING RELATED INFO

Do you offer international shipping?

No, For now we are offering our services in Dammam & Khobbar (Eastern Region).

What are the shipping charges?

Our standard shipping charge is 30 SAR for all orders within Eastern region (Dammam & Khobbar).

RETURN AND EXCHANGE INFO

What is your return policy?

If you’re not satisfied with your purchase, you can return it within 10 days of receiving it. Please ensure that the item is unused and in its original packaging.

What should I do if I receive a damaged item?

If you receive a damaged item, please contact our customer support team within 24 hours of delivery. Provide clear photos of the damage, and we'll arrange for a replacement or refund.

What should I do if an item is missing from my order?

If any items are missing from your order, please inform us within 24 hours of receiving your package. We'll investigate the issue and send the missing item or provide a refund.

Can I exchange my bag for a different style or size?

Yes! If you'd like to exchange your bag for a different style or size, please contact our customer service team within 24 working hours of receiving your order for assistance.

CUSTOMER SUPPORT INFO

How can I contact customer support?

You can reach our customer support team through various
channels:

·        WhatsApp Live Support: +966 54 504 4048

·        Email: lafemeclub@gmail.com 

·        WhatsApp for Complaints: +966 54 504 4048

What are your business hours?

Our customer support team is available from Monday to Saturday, 9:00 AM to 2:00 AM.

Do you offer live chat support?

Yes! You can access our live chat support during business hours at +966 54 504 4048

How quickly can I expect a response from customer support?

We strive to respond to all inquiries as quickly as possible, typically within 24 hours. For urgent matters, please use our WhatsApp contact.

What should I do if I have a complaint?

If you have a complaint, please reach out to us via WhatsApp at +966 54 504 4048 or email us at lafemeclub@gmail.com
We take all complaints seriously and will work to resolve any issues promptly. Feel free to adjust any details as needed!

PRODUCT RELATED INFO

What types of bags do you offer?

We offer a wide variety of bags, including:

·        Tote Bags: Functional and fashionable bags suitable for everyday use.

·        Duffle Bags: Ideal for travel or gym use, providing ample space for essentials.

·        Handbags for Girls: Trendy and Stylish Bag options designed.

·        Crossbody Bags: Convenient bags that allow for hands-free carrying.

·        Shoulder Bags: Classic styles that combine elegance with practicality.

·        Laptop Bags: Designed for functionality, these bags offer protection and style for your tech gear.

·        Chic Backpacks: Combining style with practicality, these backpacks are perfect for students or casual outings.

Are your bags made from high-quality materials?

Absolutely! We prioritize quality in all our products. Our bags are crafted from durable materials to ensure longevity and style.

How do I know which bag is right for me?

We provide detailed descriptions and images for each product to help you make an informed decision. If you have specific questions about a product, feel free to contact our customer service team for assistance.